FAQ

What are Phthalates?

Phthalates, or phthalate esters, are a group of chemicals used in a various industries including pharmaceuticals, household cleaners and construction. Some common names for Phthalates are: Dibutul phthalate, Dimethyl phthalate, and Diethyl phthalate. Don’t worry we can’t pronounce them either and that’s why we don’t use them in our candles.

Studies have shown that phthalates can cause endocrine problems (controls hormone balance) and increase the risk of breast cancer, fertility issues, and other health problems. Rest assured, all of our candles are phthalate-free! 

Why are lead-free wicks important?

Lead was traditionally added to wicks to help them stand up straighter and not fall into the wax after burning. However, when the candle wick is burned, the lead floats in the air and can be inhaled. Leading to lead poisoning. All of Twelve 12 Candles’ wicks are lead-free! 

How can I get a bulk order for my event or special occasion?

We would love to partner with you for your event or special occasion. Just send us a note via Twelve12Candlesinfo@gmail.com  

Where can I get a sample?

We currently offer samples with purchases. 

What do I do if I don’t like my candle?

If you purchase a candle and are not satisfied, we are happy to exchange or refund your unused candle.

My candle is burning too fast. What do I do?

Trim wicks to ¼” before lighting to avoid smoking and overheating. Be sure to check out our candle care guide here. 

When will my order ship?

Orders will ship within 3-5 business days of purchase. Shipping times may vary depending on location, shipment method and other factors. You will receive an email when your order ships. Please shoot us a note with any questions or concerns about your order via Twelve12Candlesinfo@gmail.com. 

Shipping destinations:

Twelve 12 Candles ships domestically within the United States of America.

Have a question we didn’t answer? 

Just send us a note via Twelve12Candlesinfo@gmail.com